Policies & Terms

These Terms & Conditions govern access to and use of the Ayucare Wellness website, online services and purchases made through the platform. By accessing the website or placing an order, you acknowledge that you have read and accepted these terms to the extent permitted by applicable law.

1. Website Use

• You agree to use the website only for lawful purposes.
• You must not attempt to gain unauthorized access to accounts, systems or restricted areas.
• You must not misuse the website, introduce malicious code or interfere with its operation.
• Content and functionality may be modified, suspended or discontinued when reasonably necessary.

2. Product Information

Product names, descriptions, photographs, ingredients, pack sizes, prices and availability are provided for customer information. Reasonable efforts are made to keep information accurate, but packaging, labeling, appearance and availability may change.

3. Pricing and Availability

Prices and stock availability may change without prior notice. Ayucare Wellness may correct an obvious pricing, description or availability error and may cancel an affected order with an appropriate refund where payment has already been received.

4. Order Acceptance

An order placed through the website constitutes a request to purchase. Order acceptance may be subject to stock availability, address verification, payment authorization, applicable product requirements and other legitimate checks.

5. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, photographs, designs and software is owned by or licensed to Ayucare Wellness and may not be reproduced, distributed or commercially exploited without permission.

6. Limitation of Liability

To the extent permitted by applicable law, Ayucare Wellness will not be responsible for indirect or consequential losses arising from website interruptions, delays caused by third parties, inaccurate customer information or events beyond reasonable control.

7. Changes to These Terms

These terms may be updated from time to time. The latest version published on this page will apply to future use of the website, subject to applicable law and any rights that cannot lawfully be excluded.

Because Ayucare Wellness operates as a pharmacy and wellness products may be sensitive to hygiene, storage and safety requirements, returns are handled carefully. The following guidelines apply unless a specific product listing states otherwise or applicable law provides a different right.

1. Eligible Return Situations

A return or replacement request may be considered where:

• The product received is damaged in transit.
• The wrong product or wrong quantity was supplied.
• The product is materially different from the confirmed order.
• The product has a manufacturing or packaging defect that is reported promptly.
• The shipment is received in a condition that reasonably indicates tampering or leakage.

2. Products Generally Not Eligible for Return

• Products that have been opened, used, consumed or tampered with, except where the issue is a verified defect.
• Products returned because of change of mind where return is not permitted by the product listing.
• Products damaged after delivery due to improper storage or handling.
• Products for which the return window has expired.
• Products that cannot lawfully be returned for safety, hygiene or regulatory reasons.

3. Reporting a Damaged or Incorrect Order

Customers should contact support as soon as reasonably possible, preferably within 48 hours of delivery, with the order number, photographs of the outer package and product, and a description of the issue. Additional information may be requested to verify the claim.

4. Inspection and Approval

A return or replacement is not automatically approved merely by submitting a request. Ayucare Wellness may review the evidence, delivery information and product condition before approving the resolution.

1. Order Cancellation

A cancellation request may be accepted when the order has not entered processing, packing or dispatch. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

2. Refund Eligibility

A refund may be issued where an order is cancelled successfully, an eligible return is approved, a product is unavailable after payment, or Ayucare Wellness determines that a refund is required under applicable law or the specific order terms.

3. Refund Method

Wherever reasonably possible, refunds will be processed through the original payment method or another appropriate method supported by the payment provider. Processing times may depend on banks, card issuers, UPI providers and payment gateways.

4. Partial Refunds

Where only part of an order qualifies for a refund, the refund may be limited to the eligible product or amount. Shipping, handling or other charges may be treated according to the circumstances and applicable law.

5. Refund for Failed or Duplicate Payment

If a payment is successfully debited but the corresponding order is not created, or if a duplicate payment is confirmed, Ayucare Wellness will coordinate the appropriate reversal or refund subject to payment-provider confirmation.

6. Refund Processing

Once a refund is approved, the request is processed from our side. The time taken for the funds to appear in the customer's account depends on the payment method and financial institution.

1. Customer Responsibility

Customers are responsible for providing accurate name, contact, billing and delivery information. Delays or failed deliveries caused by incorrect or incomplete information may not be attributable to Ayucare Wellness.

2. Order Verification

We may contact the customer to verify an order, delivery address, product requirement or other relevant information. Orders may be placed on hold while verification is completed.

3. Product Restrictions

Certain pharmacy, healthcare or regulated products may require additional information, prescription verification or other legally required checks. Ayucare Wellness may decline or modify an order when a lawful requirement cannot be satisfied.

4. Multiple Orders

Separate orders may be processed and shipped separately. Shipping charges, delivery timelines and availability may therefore differ between orders.

5. Order Records

Customers should retain their order confirmation, invoice, payment reference and other transaction records for future communication with customer support.

6. Promotional Offers

Discounts, coupons and promotional offers may have their own validity period, product exclusions, usage limits and eligibility conditions. Offers cannot be combined unless expressly stated.

1. Delivery Address

Products are delivered to the address provided during checkout. Customers should ensure that the address, PIN code and contact number are complete and accurate.

2. Delivery Time

Estimated delivery timelines depend on product availability, destination, courier service, weather, public holidays and other operational conditions. An estimated delivery date is not a guarantee unless expressly stated as such.

3. Delivery Attempts

Delivery partners may make one or more delivery attempts. Customers should remain reachable and cooperate with reasonable delivery verification requirements.

4. Delayed or Undelivered Shipments

If a shipment is delayed, lost or returned by the courier, Ayucare Wellness may investigate the shipment and provide an appropriate resolution based on the circumstances.

5. Damaged Package at Delivery

Customers should inspect the external condition of the package where reasonably possible. If there is visible damage, leakage or suspected tampering, document the condition and contact customer support promptly.

1. Product Use

Customers should read the product label, packaging and applicable instructions before use. Products should be used only for their intended purpose and according to applicable professional or manufacturer guidance.

2. Prescription Products

Where a product is legally classified as prescription-only or otherwise subject to restrictions, Ayucare Wellness may require a valid prescription or other legally required documentation before processing the order.

3. Prescription Verification

Submitted prescriptions may be reviewed for basic order fulfillment and legal compliance. If a prescription is unclear, incomplete, expired or otherwise unsuitable, the order may be placed on hold or cancelled as appropriate.

4. Storage

Customers are responsible for following the storage instructions provided on the product packaging. Products should be kept away from conditions that may compromise their quality.

5. Expiry and Batch Information

Customers should check the expiry date, batch details and product condition before use. If any information appears inconsistent or the product appears compromised, discontinue use and contact support.

6. Substitution

Product substitution, where legally and operationally permitted, will be handled according to the applicable order terms and customer authorization requirements. A substitute should not be assumed to be equivalent merely because it has a similar name.

1. Account Information

Users who create an account are responsible for keeping their registration information accurate and for promptly updating information that changes.

2. Account Security

Users should keep passwords, OTPs and account credentials confidential. Any suspected unauthorized account activity should be reported to Ayucare Wellness promptly.

3. Prohibited Activities

• Using another person's account without authorization.
• Submitting fraudulent, misleading or unlawful information.
• Attempting to interfere with website security or functionality.
• Using the website to distribute malware, spam or unauthorized commercial content.
• Attempting to circumvent purchase, payment or access controls.

4. Account Suspension

Ayucare Wellness may suspend or restrict access where reasonably necessary to protect users, the platform or the business, or where there is suspected fraud, misuse or violation of applicable terms.

Information presented on the Ayucare Wellness website is intended for general informational and product-related purposes. Website content should not automatically be treated as individualized medical advice, diagnosis or a substitute for consultation with a qualified healthcare professional.

1. Individual Medical Advice

Health conditions differ from person to person. Customers should consult an appropriately qualified healthcare professional before starting, stopping or changing medicines, supplements, therapies or other healthcare products, particularly during pregnancy, childhood, chronic illness or concurrent medication use.

2. Product Claims

Product descriptions and manufacturer information are presented for customer understanding. Results can vary between individuals. No product should be considered a guaranteed treatment or cure unless such claim is expressly supported and legally permitted.

3. Emergency Situations

The website is not an emergency medical service. In a medical emergency, contact the appropriate local emergency service or seek immediate care from a qualified healthcare facility.

4. Interactions and Allergies

Customers should disclose relevant allergies, medicines and health conditions to their healthcare professional and review product information before use.

We aim to resolve customer concerns fairly and efficiently. Customers should first contact Ayucare Wellness through the official customer-support channel associated with their order or website.

1. What to Include in a Complaint

• Order number or transaction reference, if applicable.
• Customer name and registered contact information.
• A clear description of the issue.
• Relevant photographs, documents or payment information where necessary.

2. Resolution Process

Complaints may require verification with delivery partners, payment providers, manufacturers or other service providers. We will make reasonable efforts to review and resolve eligible complaints within an appropriate timeframe.

3. Contact Details